Product Support

As a supplier of Customer Premise Equipment (CPE) to Broadband Service Providers in the UK , Ambit Broadband does not offer direct Customer support. Please refer to your supplier for Customer or Technical Support.

General Advice

Many simple connection problems can be rectified by checking cable connections.

Alternatively power cycling electronic equipment can often be worthwhile. To do this follow these instructions.

Switch off all devices, and leave for 30 seconds.

If you have a separate modem (such as on Cable services) power this back on first.

Wait for two minutes while connection with your Broadband Service Provider is restored.

Power on any Home Networking equipment such as Wireless Routers if these are fitted.

Wait for two minutes while the Home Networking equipment initializes.

Power up any Personal Computers.

Software Drivers

In some cases it may be advisable to reinstall software drivers where USB connections are used. Drivers are usually provided on install CDs from your Broadband Service Provider, or their support websites.

For Virgin Media (formerly known as ntl:Telewest) in the UK , this driver can be used with the following models of Cable Modem:

Ntl: 100, 120, 200

Ntl: 250

Please note that these drivers are not Windows Vista compatible. Use of USB modem connections on Windows Vista is not supported at this time by Virgin Media.

User Forums

As well as official support routes, useful advice can be obtained through independent User Forums.

In the UK , a specialist Broadband Internet Support website is Chetnet Forums and Articles

(Please note that Ambit Broadband accepts no responsibility for the advice or opinions of independent User Forums)