As a supplier of Customer Premise Equipment (CPE) to Broadband Service Providers in the UK , Ubee Interactive does not offer direct Customer support. Please refer to Virgin Media for Customer or Technical Support.

General Advice

Many simple connection problems can be rectified by checking cable connections.

Alternatively power cycling electronic equipment can often be worthwhile. To do this follow these instructions.

Switch off all devices, and leave for 30 seconds.

If you have a separate modem (such as on Cable services) power this back on first.

Wait for two minutes while connection with your Broadband Service Provider is restored.

Power on any Home Networking equipment such as Wireless Routers if these are fitted.

Wait for two minutes while the Home Networking equipment initializes.

Power up any Personal Computers.

Software Drivers

Please Note: USB 1.0 does not support transfer speeds above 6Mbps. If you are subscribed to a Virgin Media Tier of Service above 6Mbps you should use the Ethernet connection to get the best from your connection.

For Virgin Media (formerly known as ntl:Telewest) in the UK , this driver can only be used with the following models of Cable Modem:

Ntl: 100, 120, 200

Ntl: 250

Please note that these drivers are not Windows Vista compatible. Use of USB modem connections on Windows Vista is not supported at this time by Virgin Media.